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How We Help You
Solution Planning
Prior to taking action, it is important that we know where we are and we are going.
Maslows will assist you in assessing how your business can benefit from technological innovations, and help you in establishing specific goals and action plans that are in line with your organisation's overall mission and vision.
Solution Planning
Solutions for all
Every stage of the business process has unique needs that can be addressed with custom solutions.
Here at Maslows, we ensure that your business gets the support that it needs every step of the way, from the back end processes to the customer-facing side of your operations.
BACK OF HOUSE
This type of support focuses on the backbone of your business operations. Through this, Maslows aims to help you understand and get a better picture of your overhead and operational costs, as well as other components that keep your business running, so you can derive insights on how you can achieve maximums savings without sacrificing operational quality.
FRONT OF HOUSE
Maslows creates solutions not just in support of the backbone of your business, but more importantly of its lifeblood - your operations. Here, we deal with problems relating to your day-to-day operational processes - your activities, your employees, your resources - and focus on achieving time savings, cost benefits, efficiency gains, and profit optimisation for your business.
CUSTOMER KPI
Your customers are as important to us as they are to you. We want to make sure that you are equipped with the right tools and support so you can meet your customer's requirements and service level agreements. We will work with you in building an excellent relationship with your clients by helping you understand their key metrics and performance indicators, enabling you to focus on the crucial points of your operations.
It is important to work with people who have the same goals as you, and in this case it is clear that we only have one goal in mind - to make our customers happy and satisfied with the quality service we provide.
Critical Success Factors
For every business, there are specific variables that, when satisfied, would ensure success for the entire organisation. These are called Critical Success Factors or CSFs. The term was originally published in Harvard Business Review to describe "the limited number of areas in which satisfactory results will ensure successful competitive performance for the individual, department, or organisation.
For Maslows, it is crucial that we identify the CSFs for your business early on so we can build custom solutions that are aligned with what brings you success. This is a more advantageous approach as it allows maximum impact on the most critical areas of your business, giving a clear framework on how needs should be identified and how solutions should be crafted.
Your success is important to us, and we'll make sure that our actions are laser-focused on the areas that your business depends on the most.
P.I.N.T. (Problems, Issues, Needs, Trends)
Here at Maslows, we recognise that not all organisational problems are apparent from the get-go; some require a series of organic talks and discussions for them to be uncovered.
By consistently engaging in discovery meetings and conversations, we get to unveil deep organisational problems, issues, and needs, and we are able to provide solutions based on the current trends and the latest innovations in the world of technology.
We will ask you the right questions and at the same time, help you in uncovering the right answers, and together we will build the solution that's perfect for your business.
Lean Canvas
You want solutions, and you want solutions fast - this is what Maslows can provide using the Lean Canvas Methodology. Through this model, we will:
Step 1. Identify the problem you are trying to solve.
Step 3. Define a unique value proposition that encapsulates what differentiates you from your competitors.
Step 5. Identify the advantage that you have over the competition.
Step 7. Identify the costs associated with the solution.
Step 9. Identify the channels through which you will make contact with the customer segments identified.
Step 2. Identify the customer segments you are targeting.
Step 4. Identify a solution that adequately addresses the problem for the customer segments being targeted.
Step 6. Identify how the solution will generate revenue.
Step 8. Define the metrics that will measure success.
The Lean Canvas model is designed so we can easily and quickly communicate any business solution idea, enabling us to further discuss and work together on the best ways to proceed.
Remember, you are at the center of it all - we model our solutions specifically and uniquely for you, so you can address problems that are specific and unique to your organization as well.
How We Help You
Project Implementation
Maslows does not just plan solutions; we make them happen.
Through the years we have tried and tested our implementation methodology, ensuring a seamless delivery without losing sight on specific critical success factors and unique customisation for every business.
Project Implementation
Proof of Value
A Proof of Value (POV) dives deeper into how your business can specifically benefit from the proposed solution. It helps you better understand the anticipated value that the solution will bring to your business so you can make an informed decision on adopting the proposed innovation.
Our purpose is to add value to your business. We understand that you are in a highly competitive environment, so we'll provide you something 'extra' to help you stand out amongst the competition.
Simplify
We will help you simplify your business processes. Let's remove all the inefficiencies so you can focus on what truly matters - your customers.
Operationalise
Solutions are operationalised when they are orchestrated in a way that meets organisational goals and aligns with business priorities. Maslows will help you build and monitor business processes to ensure the solutions are embraced all across your operations and your organisation can move forward as one.
Anywhere, Anytime
The ability to operate remotely without interruption is becoming increasingly valuable as businesses scale up. Using technology and innovative solutions, we will enable your mobile workforce so you can keep your business running anytime, anywhere.
Add Value
Our Implementation Methodology
Scrum is a model that is centred around teamwork and continuous improvement - values that Maslows aims to uphold with every solution we provide. It continuously adjusts based on fluctuating factors, enabling the team to naturally adapt to different situations and changing needs while ensuring that everyone gets to constantly learn and improve in the process.
Onsite / Offsite Touchbase and Support
Maslows will guide you all throughout the implementation phase. You will be in a hyper-care period where you can be assured of constant hands-on support, from setting up the whole system to addressing issues during go-live.
We will be with you every step of the way following our tried and tested implementation methodology.
How We Help You
Training & Support
To help your organisation fully immerse into the solution system, Maslows will provide training materials and packages designed for different user types (admin, super user, end user, etc).
You can take advantage of both onsite and offsite workshops and training sessions so you can be more confident in maximising the use of technology in your business operations.
Training & Support
How We Help You
Feedback & Review
Your feedback matters to us.
You know your business more than anyone else, and it is important that we hear from you so we know how we can help you further and provide a more seamless integration experience.
Maslows will schedule regular consultation sessions so we can discuss your experiences on using the system, with the goal of making the process easier and smoother for you and your team.
Feedback & Review
How We Help You
Continuous Improvement
Our support does not end with deployment; in fact, our support does not end at all!
Through our constant review and feedback process, Maslows will continuously find ways on how to make the system more tailored to your organisation's needs. We will continue providing you with technical support, user training, project management, consultancy, and development work, so you can always keep up with the time and stay ahead of the competition.
Continuous Improvement
Let us work together for the better
We would love to talk to you and uncover how Maslows can extend a helping hand to your business in terms of technology. Send us a message and we'll get back to you shortly.
Services - Contact
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